Refund Policy

Last Updated: June 2026

Welcome to FaithVault.

We are committed to providing high-quality digital resources designed to support Christian families, educators, churches, homeschool communities, and Bible study groups. Please read our refund policy carefully before making a purchase.

Digital Product Policy

All products available on FaithVault are delivered digitally and become accessible immediately after purchase.

Due to the nature of digital products, all sales are considered final. Once a product has been downloaded, accessed, or delivered, it cannot be returned in the same way as a physical product.

For this reason, we generally do not offer refunds, returns, or exchanges for digital downloads.

Eligibility for Refund Review

Although all sales are final, we may review refund requests under the following circumstances:

You were charged multiple times for the same order.
You purchased the same product more than once by mistake.
You did not receive access to the purchased files due to a technical issue that we are unable to resolve.
A product is significantly different from its description.

All refund requests are reviewed individually and at our sole discretion.

Non-Refundable Situations

Refunds will not be issued for:

Change of mind after purchase.
Accidental purchases.
Lack of product usage.
Failure to read the product description.
Incompatibility with third-party software not listed on the product page.
Incorrect assumptions about product features.
Personal preference regarding design style, content, or format.
Purchases made for testing purposes.
Failure to download files before a promotional offer expires.

Technical Support

If you experience any issues accessing or downloading your files, please contact our support team before requesting a refund.

We will make every reasonable effort to help resolve:

Our goal is to ensure you receive the products you purchased successfully.

Chargebacks

If a chargeback is initiated without first contacting our support team, we reserve the right to suspend access to purchased products and associated accounts while the matter is investigated.

We strongly encourage customers to contact us directly so we can assist in resolving any issues quickly and fairly.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with an order, please contact us:

We aim to respond to all support requests as quickly as possible.

Agreement

By purchasing any product from FaithVault, you acknowledge that you have read, understood, and agreed to this Refund Policy.